Effective Date: [April 2, 2025]
Welcome to DarjeelingTour.com (“we”, “us”, “our”). These Terms and Conditions govern your access to and use of our website, services, and platforms whether you are a visitor, vendor / owners / service provider, or a customer.
By using DarjeelingTour.com, you agree to comply with and be legally bound by the following terms.
1. Definitions
- User: Any individual browsing or interacting with the website.
- Vendor: Businesses or individuals offering tourism-related services such as homestays, farmstay, treehouse, service apartments, campsite, transport, guides, or tours.
- Customer: Any person booking a service listed on the website.
- Platform: The website https://darjeelingtour.com and all its associated services.
2. Eligibility
By using this website, you represent that:
- You are at least 18 years of age.
- You have the legal capacity to enter into contracts.
- You agree to provide accurate and truthful information.
3. User Conduct
You agree not to:
- Use the site for unlawful purposes.
- Post false, misleading, or fraudulent content.
- Interfere with the operation of the platform.
- Violate the privacy or intellectual property rights of others.
4. Vendor Terms
Vendors listing services on DarjeelingTour.com agree to:
- Provide accurate descriptions, pricing, and availability.
- Honor all bookings and commitments made through the platform.
- Maintain the quality and safety of the listed service.
- Handle customer service professionally.
Vendor Account Responsibilities
- Vendors must maintain updated contact information.
- Vendors are solely responsible for taxes, permits, and compliance with local laws.
- Vendors are responsible for any legal issues for any misshapen or any legal issues that rises during any situations.
- Vendors are responsible for hospitality of the guest, the site https://darjeelingtour.com just provide the platform to connect the guest and owner for booking of the services listed by the vendors.
- Site owner does not ask for any sensitive data like CVV no and Pin code. The site stores the necessary data like Account number, IFCS code, Bank and Branch name and Phone number for smooth and effective payout.
By accepting Terms and conditions, I assure I have been through the Privacy Policy and Booking and Refund Policy too.
5. Customer Terms
Customers booking through DarjeelingTour.com agree to:
- Provide accurate booking details.
- Respect the rules and policies of each vendor.
- Make payments as required and follow the refund policy.
- The site owner and the Microgenz Infosys is not responsible for any legal activities or legal issues that guest or owner runs into. The site only provide the booking services and portal for Guest to Owner.
By accepting Terms and conditions, I assure I have been through the Privacy Policy and Booking and Refund Policy too.
6. Privacy Policy
We are committed to protecting your personal data.
What We Collect:
- Name, email, phone, booking details, payment information (secured via third-party processors).
- Usage data such as IP address, browser info, and device type.
How We Use It:
- To process bookings and payments.
- To communicate offers and updates (with your consent).
- To improve our platform functionality.
We do not sell or rent your personal information.
For more, see our full Privacy Policy.
7. Booking Policy
- All bookings must be made via the platform.
- Confirmation emails will be sent after successful payment.
- Bookings may be subject to vendor-specific terms.
Booking Modifications
- Modifications depend on vendor policies and availability.
8. Refund & Cancellation Policy
Cancellation by Customer:
- Please follow the Booking and Refund Policy.
Cancellation by Vendor:
- Full refund or alternative arrangement must be offered.
- Vendors who cancel repeatedly may be removed from the platform.
Refunds are processed within 7–10 business days.
9. Limitation of Liability
We act as an intermediary between customers and vendors. We are not responsible for:
- Service quality provided by vendors.
- Damages, losses, or injuries during a trip or activity.
- Delays or changes caused by natural disasters, strikes, or government actions.
10. Intellectual Property
All content on this website – including text, graphics, logos, and images—is the property of DarjeelingTour.com or its licensors. Unauthorized use is prohibited.
11. Termination
We reserve the right to suspend or terminate user or vendor accounts at our sole discretion for violations of these terms.
12. Changes to Terms
We may update these Terms and Conditions at any time. Continued use of the platform indicates your acceptance of the revised terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts in Darjeeling, West Bengal.
14. Contact Information
For questions about these terms, email us at:
📧 support@darjeelingtour.com
All the Best
Team DarjeelingTour.com | Microgenz Infosys | admin@darjeelingtour.com