Privacy Policy
Effective Date: [April 2, 2025]
Welcome to DarjeelingTour.com, owned and operated by Pranita Rai, Proprietor, Microgenz Infosys. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://darjeelingtour.com, including any services, features, and sales offered through it.
By using our site, you will consent to the practices described in this policy. I assure to accept the Booking and Refund Policy too.
- Information We Collect
We may collect the following types of information:
- Personal Information:
When you book a tour, contact us, register an account, or sign up for our newsletter, we collect personal details such as your:- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information (handled securely)
- Passport or ID details (if required for travel bookings)
- Automatically Collected Information:
When you visit our website, we automatically collect:- IP address
- Browser and device type
- Pages viewed and time spent
- Purchase and booking history
- Cookies and tracking technologies data
- How We Use Your Information
We use the information collected to:
- Confirm and manage tour bookings
- Process transactions securely
- Improve website functionality and user experience
- Communicate with you about your bookings, special offers, and updates
- Provide customer support
- Prevent fraudulent activity and secure our platform
- Sharing Your Information
We may share your information with:
- Service Providers:
Such as payment gateways, travel operators, accommodation providers, and transport agencies to complete your bookings. - Legal Authorities:
If required to comply with laws or respond to lawful requests. - Third-party Partners:
For marketing, analytics, and operational support (only if necessary and under strict confidentiality agreements).
We do not sell your personal information to third parties.
- Payment Security
All payment transactions are processed through secure third-party payment gateway Razorpay Payment Gateway and are encrypted using SSL (Secure Socket Layer) technology.
Microgenz Infosys does not store your full payment information (such as credit card numbers) on our servers.
- Cookies and Tracking Technologies
We use cookies to:
- Save your preferences for future visits
- Analyze website traffic and user behavior
- Enhance your browsing experience
You can control the use of cookies through your browser settings, but disabling cookies may affect your site experience.
- Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data
- Withdraw consent for marketing communications
You can exercise these rights by contacting us at support@darjeelingtour.com.
You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our communications.
7. Data Security
We implement a variety of security measures to maintain the safety of your personal information, but no system can guarantee 100% security. We encourage you to protect your own information carefully.
- Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.
Any updates will be posted here with a new “Effective Date.”
- Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:
Microgenz Infosys
Email: support@darjeelingtour.com
Phone: [+917584954876]
Address: [Kurseong, Darjeeling]